Legal
These terms govern your use of the platform and any parts we supply. Last updated: September 2026. Please have these terms reviewed by a solicitor before you trade.
Instant CNC Quoter is operated by UK CNC Components Ltd (“we”, “us”, “our”), a company registered in England and Wales (company no. 13800667), registered office 15 Sir Alfred Owen Way, Caerphilly, CF83 3HU. We are VAT registered; VAT is shown on your quotes and invoices. Contact: hello@cncquoter.co.uk.
These terms apply to your use of the website and to any order you place with us. They are directed at business customers — those buying for use in their trade, business or profession. Where a term applies only to consumers or only to businesses, we say so. For business customers these terms are the entire agreement between us, and no other terms (including anything on your purchase order) form part of it. If you do not accept these terms, do not use the service.
The platform lets you obtain instant prices for, and place orders for, custom parts made by CNC machining, laser cutting and related processes. We fulfil orders in-house or through our network of vetted UK manufacturing partners. The quoting tool and content are provided for the purpose of pricing and ordering parts.
You must give accurate account details and keep your password secure; you are responsible for everything done under your account. Tell us promptly if you think your account has been compromised. We may suspend or close an account that breaches these terms or is used unlawfully.
Instant prices are generated automatically from the measurements of your file (or the dimensions you enter) and the options you select. They are indicative estimates, not binding offers. A binding price and lead time are confirmed by us in writing after a manufacturability review of your part. Prices are in GBP; VAT and delivery are as stated on the quote or confirmation.
Parts are made to your specification (bespoke). Once we have accepted an order and begun preparation or production, it cannot be cancelled or changed except by agreement, and you remain liable for work done and materials committed. This does not affect any non-excludable statutory rights a consumer may have; the 14-day change-of-mind cancellation right does not apply to bespoke goods.
We make parts in-house or appoint a vetted manufacturing partner to make them, at our discretion, and you agree we need not tell you which. You retain all intellectual property in the CAD files, drawings and specifications you provide. You grant us a limited licence to use them only to quote, make and supply your parts, and to share the technical data with the maker assigned to your order — never for any other purpose and never disclosed to anyone else. We (and the assigned maker) may make minor technical adjustments to your files where reasonably necessary for manufacture. We keep your files confidential.
Prices are in GBP and exclusive of VAT unless stated; VAT is added at the applicable rate. Unless we agree otherwise in writing, payment is due before dispatch, via the payment link or checkout we provide (card payments are handled by Stripe). We may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, and may withhold delivery while any sum is overdue.
Free accounts include a monthly allowance of instant quotes. Paid plans increase that allowance and are billed monthly in advance. You may change or cancel your plan at any time; a downgrade or cancellation takes effect at the end of the current billing period and fees already paid are non-refundable except where required by law. Allowances reset monthly and do not roll over unless we say so. We may apply fair-use limits to prevent abuse of the tool.
We give estimated lead times during quoting and confirm a target date at order confirmation; dates are estimates and time is not of the essence unless agreed in writing. Risk in the parts passes to you on delivery. Title passes only when we have received payment in full. If you do not accept delivery or collect parts, we may store them and charge reasonable storage; if they remain uncollected for three months after delivery was first attempted, title returns to us and we may dispose of them without liability to you.
Parts will materially conform to the specification and drawing you approve. Where you do not supply a drawing, we manufacture to general tolerances and cannot be responsible for features not specified. Please inspect parts on delivery and notify us of any shortage or defect within 7 days. For a valid defect claim our remedy, at our option, is to repair, replace or refund the affected parts. This does not affect a consumer’s non-excludable statutory rights.
We make parts to the specification, model and drawing you supply. We do not design your part, and we do not assess whether it is fit for the application you intend to use it in. You are responsible for the design itself, for the material, tolerance, finish and treatment you select, and for satisfying yourself that a part made to that specification is suitable, safe and lawful for its intended use — including any load, pressure, temperature, wear, fatigue, corrosion, electrical or hygiene duty it will be put to.
Any manufacturability feedback, material suggestion or process recommendation we give — whether produced by the quoting tool or given by a member of our team — is offered in good faith to help you make the part economically. It is not engineering approval and not a statement that the part is fit for your purpose, and you must not rely on it as one.
You must check the parts on receipt and satisfy yourself that they match your requirements before you put them into service, fit them to an assembly, further process or coat them, or pass them on to your own customer. Other than our obligation in section 11 to supply parts that materially conform to the specification you approve, we are not responsible for the use you make of the parts, or for the consequences of that use.
If parts are intended for a safety-critical application — for example aerospace, medical, automotive safety, lifting, pressure or nuclear use — you must tell us in writing before you order, so the appropriate controls, documentation and inspection can be agreed and priced. This section does not affect a consumer’s non-excludable statutory rights.
You confirm that you own or are licensed to use the designs you upload and are entitled to have the parts made, and that they do not infringe anyone’s rights or any law. You agree to indemnify us against claims, losses and costs arising from your breach of this section, including any third-party intellectual-property claim relating to your files.
We are not liable for delay or failure caused by events outside our reasonable control (for example supply-chain failure, equipment breakdown, industrial action, utilities or internet outage, or extreme weather). We will let you know and may extend the time for performance; if the event continues for a prolonged period either party may cancel the affected order.
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be limited by law. Subject to that, and to the extent permitted by law:
We may suspend or withdraw the service, or close your account, if you breach these terms, misuse the platform, or fail to pay. You may close your account at any time. Sections that by their nature should survive (including IP, confidentiality, liability, indemnity and governing law) continue after termination.
We may update these terms; the current version is the one on this page, and material changes will be notified through the service. We may assign or sub-contract our rights and obligations; you may not without our consent. A delay in enforcing a term is not a waiver of it. If any part of these terms is found unenforceable, the rest continues to apply. A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999.
These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these terms: hello@cncquoter.co.uk.